Scope before training
We meet with the manager and, when useful, a few key people to understand what must change. We distinguish a training need from a process, data, template, governance or technology issue.
Custom solution
When the problem goes beyond a standard course, we analyze files, roles and expected outcomes to build an intervention that can be applied directly at work.
An approach that fits
The format is adjusted to the scope, people involved and organizational constraints.
We meet with the manager and, when useful, a few key people to understand what must change. We distinguish a training need from a process, data, template, governance or technology issue.
Anonymized copies, excerpts, screenshots or demonstrations may be enough. Files are used only when necessary and authorized. The goal is to identify tasks, errors, dependencies and quality criteria.
The plan defines modules, exercises, groups, prerequisites and results to verify. Custom training can combine levels or software when the real workflow spans several tools.
What you receive
Each step helps managers and participants understand what is expected, what will be practised and how next steps will be decided.
Clarify the expected result and current skills.
Identify repetitive tasks, rework and fragile steps.
Reproduce priority situations with authorized files.
Prepare a checklist, guide or templates when appropriate.
Observe a task, deliverable or method after training.
Propose consolidation, standardization or further support.
Common situations
Standardize a report and train the team to refresh it without rebuilding it.
Create shared conventions, templates and quality controls.
Compare critical functions, test files and support the change.
Choose use cases, authorized data, validation steps and human responsibilities.
Frequently asked questions
No. The goal is learning and autonomy. Significant development work can be quoted separately.
It depends on complexity. Scoping identifies the documents, interviews and tests needed.
Yes when the work result requires it, such as Excel with PowerPoint or Photoshop with Illustrator and Premiere Pro.
Depending on the mandate: a final exercise, task observation, deliverable review, questionnaire or follow-up.
JFL Media
Show us the current process, expected result and obstacles. We will recommend a structured course, an assessment or a custom intervention.