Contacts, groups and distribution lists
- Create and maintain contacts
- Use Microsoft 365 profile cards
- Create contact groups
- Understand Microsoft 365 groups and lists
- Find people efficiently
- Avoid addressing mistakes
Microsoft Outlook — Intermediate
Microsoft Outlook intermediate
Save time, correct fragile methods and complete more complex projects with confidence.
Course plan
Three-hour modules in a logical sequence
Modules can be delivered as a complete path, selected individually or combined with another level.
Rules, categories and Quick Steps
- Create simple and conditional rules
- Classify with categories and colours
- Automate actions with Quick Steps
- Manage exceptions and rule order
- Test automation without losing messages
- Document a filing method
Search, archiving and volume control
- Use search operators
- Create Search Folders
- Clean up conversations and duplicates
- Understand archive, deletion and retention
- Reduce mailbox size
- Establish a processing routine
Tasks, follow-up and priorities
- Turn a message into an action
- Use flags and follow-up dates
- Create tasks and reminders
- Connect Outlook and Microsoft To Do
- Organize work by priority
- Run a weekly review
By the end of training
Directly observable skills
✓
Create and maintain contacts
Practised in an exercise or work case.
✓
Use Microsoft 365 profile cards
Practised in an exercise or work case.
✓
Create simple and conditional rules
Practised in an exercise or work case.
✓
Classify with categories and colours
Practised in an exercise or work case.
✓
Use search operators
Practised in an exercise or work case.
✓
Create Search Folders
Practised in an exercise or work case.
Frequently asked questions
Prepare the right path
Can we choose only some modules?
Yes. The builder lets you select, remove and reorder modules according to the need.
How do we confirm this level is right?
Use the online assessment or share a few work examples with JFL Media.
Can the duration be adjusted?
Yes. The suggested duration is a starting point; the final plan considers the group, versions and objectives.
Can we work on real files?
Yes when files are authorized and prepared. Otherwise, equivalent examples are used.
JFL Media
Ready to build your plan?
Select the modules from this level, add other topics if needed and send your path to JFL Media.