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AI foundations, possibilities and limits
Understand generative AI and language models and distinguish prediction, generation and automation.
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- Understand generative AI and language models
- Distinguish prediction, generation and automation
- Identify relevant use cases
- Recognize hallucinations and limitations
- Compare general and specialized tools
- Define the role of human validation
Write better prompts and instructions
Define objective, context and audience and provide constraints and success criteria.
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- Define objective, context and audience
- Provide constraints and success criteria
- Use examples and output formats
- Break down a complex task
- Iterate, critique and improve a response
- Create reusable prompt templates
Professional writing, summarization and documents
Prepare outlines, emails and meeting notes and summarize without losing key decisions.
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- Prepare outlines, emails and meeting notes
- Summarize without losing key decisions
- Adapt tone, length and technical level
- Revise clarity, grammar and structure
- Create controlled bilingual variants
- Verify facts, citations and confidentiality
Research, synthesis and verification
Formulate a research question and compare multiple sources.
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- Formulate a research question
- Compare multiple sources
- Request evidence and uncertainty
- Detect invented or outdated content
- Build a traceable synthesis
- Apply a final validation method
Data analysis and decision support
Prepare clean anonymized data and ask precise analytical questions.
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- Prepare clean anonymized data
- Ask precise analytical questions
- Generate formulas, tables and visualizations
- Interpret trends and anomalies
- Test hypotheses and scenarios
- Present limitations and conclusions carefully
Images, presentations and creative content
Create a structured visual brief and generate concepts and variations.
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- Create a structured visual brief
- Generate concepts and variations
- Control style, composition and format
- Detect artifacts and inconsistencies
- Respect brands, rights and consent
- Integrate AI into a creative process
Workplace copilots and productivity
Use AI in Microsoft 365 or equivalent tools and prepare meetings, follow-ups and action plans.
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- Use AI in Microsoft 365 or equivalent tools
- Prepare meetings, follow-ups and action plans
- Support document analysis
- Turn notes into deliverables
- Create assistants by role or process
- Measure actual time saved
Automation and AI-assisted workflows
Map a repetitive task and choose between classic automation and ai.
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- Map a repetitive task
- Choose between classic automation and AI
- Structure inputs, rules and outputs
- Connect forms, data and notifications
- Plan for errors, approvals and recovery
- Document and monitor the process
Governance, privacy and security
Classify permitted and prohibited data and evaluate tool terms of use.
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- Classify permitted and prohibited data
- Evaluate tool terms of use
- Protect personal information and secrets
- Define validation and accountability rules
- Manage vendors, access and retention
- Create a responsible-use policy
Adoption, internal enablement and value measurement
Identify priority roles and processes and create a measurable pilot project.
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- Identify priority roles and processes
- Create a measurable pilot project
- Train users and managers
- Build a library of practices
- Track quality, risk and productivity
- Decide what to scale, correct or stop