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Microsoft Outlook training plan builderCreate a customized learning path in minutes
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OMicrosoft Outlook

Build your training plan

Drag modules into your plan, then reorder them to match your team’s needs. Each module is a private three-hour session.

10 available modules3 hours per moduleBeginner to advancedEmail copy included

Your customized pathway

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The catalogue stays on the right. Your plan is built in the centre and totals update automatically.

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My training plan

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Drop cards from the catalogue, then drag them within the plan to change their order.

Microsoft Outlook

The 10 available modules

Each module is three hours and can be combined with others to create a pathway suited to your team’s level and priorities.

Beginner · 3 h

01. Interface, inbox and organization

  • Understand panes and views
  • Configure a useful inbox view
  • Read, file and move messages
  • Use folders, favourites and flags
  • Manage attachments and downloads
  • Adjust notification settings
Beginner · 3 h

02. Write professional email

  • Create precise informative subject lines
  • Structure an easy-to-read message
  • Use To, Cc and Bcc correctly
  • Create and manage a signature
  • Use replies, forwards and quotations
  • Apply etiquette and security practices
Beginner · 3 h

03. Calendar, appointments and meetings

  • Create appointments, events and meetings
  • Use Scheduling Assistant
  • Add locations, Teams links and documents
  • Configure reminders and recurrence
  • Respond and propose a new time
  • Share availability clearly
Intermediate · 3 h

04. Contacts, groups and distribution lists

  • Create and maintain contacts
  • Use Microsoft 365 profile cards
  • Create contact groups
  • Understand Microsoft 365 groups and lists
  • Find people efficiently
  • Avoid addressing mistakes
Intermediate · 3 h

05. Rules, categories and Quick Steps

  • Create simple and conditional rules
  • Classify with categories and colours
  • Automate actions with Quick Steps
  • Manage exceptions and rule order
  • Test automation without losing messages
  • Document a filing method
Intermediate · 3 h

06. Search, archiving and volume control

  • Use search operators
  • Create Search Folders
  • Clean up conversations and duplicates
  • Understand archive, deletion and retention
  • Reduce mailbox size
  • Establish a processing routine
Intermediate · 3 h

07. Tasks, follow-up and priorities

  • Turn a message into an action
  • Use flags and follow-up dates
  • Create tasks and reminders
  • Connect Outlook and Microsoft To Do
  • Organize work by priority
  • Run a weekly review
Advanced · 3 h

08. Shared mailboxes, delegation and team calendars

  • Access a shared mailbox or calendar
  • Send as or on behalf of
  • Delegate meeting management
  • Configure team replies and signatures
  • Establish ownership and response times
  • Avoid duplicates and missed messages
Advanced · 3 h

09. Security, phishing and privacy

  • Recognize signs of fraudulent email
  • Verify sender, links and attachments
  • Use encryption and sensitivity labels
  • Report suspicious email
  • Protect personal information
  • Respond to a compromised account or message
Advanced · 3 h

10. Microsoft 365 integration and automation

  • Share to Teams, OneNote and SharePoint
  • Use Loop components in messages
  • Create reusable templates and components
  • Introduce Power Automate for common flows
  • Measure and improve communication habits
  • Deploy consistent team configuration

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